SRINAGAR: The recently launched helpline of Directorate of School Education Kashmir (DSEK) is proving quite beneficial for the student community in coordinating the arrangements required for the smooth conduct of examination, a statement by DSEK said.
DSEK set up the helpline on November 4, 2018, to open a direct channel of communication with all stakeholders particularly students and till now more than 1000 SMS, 1600 WhatsApp messages and 700 voice calls have been received and individually responded by the helpline operators, the statement added.
“Students have been sharing their grievances and issues on the helpline and redressal is being ensured by the officers concerned immediately after the grievances are forwarded to them,” the DSEK said.
It said grievances with regard to heating, lighting and seating arrangements were registered at various examination centres particularly in private schools during the last couple of days. Some students and parents also complained about the unfair means at some specific examination centres.
Taking immediate notice of the grievances and complaints, Director School Education, Kashmir, Dr G. N. Itoo along with other officers of the department acted tough against the erring staff and directed for their immediate replacement as well.